{"xsrfToken":"f3c4acd2b855bd8db4b6dd38c0b77bad5e477c9a_lout","branding":{"id":"6","key":"hmcs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d99f00","headerLinkHoverBGColor":"#d99f00","headerBadgeColor":"#d99f00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/14a69d49-4e2f-4337-bc24-0a713820f36f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YWVmNmI2ZC05ODBmLTQ5ODItYTQ5YS01ZGI1Nzg4YjMzODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0YTY5ZDQ5LTRlMmYtNDMzNy1iYzI0LTBhNzEzODIwZjM2ZiI6WyJyZWFkIl19LCJleHAiOjE3MDEzNjgwNjIsIm5iZiI6MTcwMTM2NzQ2Mn0.ANo8XlXYSJH5YI84IZY6FLdnj6GolcRRrobFAjJSH3M&client=7aef6b6d-980f-4982-a49a-5db5788b3381&mode=fit","logoId":"14a69d49-4e2f-4337-bc24-0a713820f36f","isLogoAvailable":true,"helpCenterTitle":"Help Center Heimerle + Meule GmbH","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Help Center Heimerle + Meule GmbH","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fbba00","helpCenterTitleColor":"#fefefa","bannerMediaApiUrl":"https://api.media.atlassian.com/file/52263edd-2e1c-41b4-8539-4c2b4690aa64/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YWVmNmI2ZC05ODBmLTQ5ODItYTQ5YS01ZGI1Nzg4YjMzODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUyMjYzZWRkLTJlMWMtNDFiNC04NTM5LTRjMmI0NjkwYWE2NCI6WyJyZWFkIl19LCJleHAiOjE3MDEzNjgwNjIsIm5iZiI6MTcwMTM2NzQ2Mn0.pDa0Gvb48uFTkqfu2xm0g-OX3McSJCzSZSt8AVXiCxE&client=7aef6b6d-980f-4982-a49a-5db5788b3381&height=300&mode=fit","bannerMediaApiFileId":"52263edd-2e1c-41b4-8539-4c2b4690aa64","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"hmcs","projectId":10066,"serviceDeskId":6,"name":"Customer Service","description":"<p>Herzlich willkommen im Customer Service von Heimerle + Meule. Hier können Sie Ihre Anliegen und Fragen rund um unsere Produkte und Dienstleistungen unkompliziert und schnell einreichen. Unser engagiertes Support-Team steht Ihnen jederzeit zur Verfügung, um Ihre Anfragen zu bearbeiten und Ihnen weiterzuhelfen. Wir freuen uns darauf, Ihnen einen ausgezeichneten Kundenservice zu bieten und Ihre Anliegen zu lösen. Vielen Dank für Ihr Vertrauen in unser Unternehmen!</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"69","name":"Frage zur Abholung","descriptionHtml":"","callToAction":"Frage zur Abholung","introHtml":"<p>Unser engagiertes Team ist jederzeit für Sie da, um alle Ihre Fragen und Anliegen bezüglich Abholungen schnell und kompetent zu beantworten.</p>","icon":10507,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[25],"key":""},{"id":"66","name":"Frage zur Bestellung / zum Auftrag","descriptionHtml":"","callToAction":"Frage zur Bestellung / zum Auftrag","introHtml":"<p>Haben Sie Fragen zu ihrer Bestellung oder ihrem Auftrag? Wir helfen Ihnen gerne weiter.</p>","icon":10496,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[23,24,25,22],"key":""},{"id":"67","name":"Frage zur Rechnung","descriptionHtml":"","callToAction":"Frage zur Rechnung","introHtml":"<p>Wir sind hier, um Ihnen bei all Ihren Fragen rund um Rechnungen zu helfen!</p>","icon":10543,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[23,24,25,22],"key":""},{"id":"61","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":10549,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[23,24,25,22],"key":""},{"id":"58","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":10520,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[23,24,25,22],"key":""},{"id":"65","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10539,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[23,24,25,22],"key":""},{"id":"62","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"63","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"64","name":"Ein neues Feature vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature vorschlagen","introHtml":"<p>Berichten Sie uns von Ihrer Idee eines neuen Features.</p>","icon":10535,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"59","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":10536,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"60","name":"Fragen zur Produkterprobung","descriptionHtml":"","callToAction":"Fragen zur Produkterprobung","introHtml":"<p>Erproben Sie unser Produkt und suchen Sie nach weiteren Informationen? Wählen Sie dies und wir beantworten Ihre Fragen gerne.</p>","icon":10541,"iconUrl":"https://heimerle-meule.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"MyHeimerle-Meule.com"},{"id":22,"name":"Ring-O.de"},{"id":23,"name":"dasHalbzeug.de"},{"id":24,"name":"Goldzeiten.de"}],"orderMapping":{"20":[62,63,64,59,60,61,58,65],"21":[62],"25":[69,66,67,58,61,65],"22":[66,67,58,61,65],"23":[66,67,58,61,65],"24":[66,67,58,61,65],"19":[58],"18":[63,64,59,60,61,58,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b8eb59ef-e67a-3937-ab64-54e2d57cdd9e","appLinkName":"System Confluence","appLinkUrl":"https://heimerle-meule.atlassian.net/wiki","spaceKey":"HMCS","spaceName":"myheimerle-meule customer service","spaceUrl":"https://heimerle-meule.atlassian.net/wiki/spaces/HMCS","isServer":false},"labels":[],"projectKey":"HMCS","serviceDeskId":6,"kbLinkDomainURLs":["https://heimerle-meule.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HMCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YWVmNmI2ZC05ODBmLTQ5ODItYTQ5YS01ZGI1Nzg4YjMzODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEzNjg2NjIsIm5iZiI6MTcwMTM2NzQ2Mn0.TZE0Tt0arR-wivByrIb-KrULJl2LoiHR6rGGLmvJWlI","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"7aef6b6d-980f-4982-a49a-5db5788b3381","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://heimerle-meule.atlassian.net/wiki","kbLinkDomainURLs":["https://heimerle-meule.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=heimerle-meule","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f3c4acd2b855bd8db4b6dd38c0b77bad5e477c9a_lout","baseUrl":"https://heimerle-meule.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://heimerle-meule.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7aef6b6d-980f-4982-a49a-5db5788b3381","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}